السياسة و الخصوصية

1. Website Operator & Ownership Statement

This website, www.fioora.ae, is owned and operated by FIOORA.AE FOR PERFUMES & COSMETICS TRADING, the official entity responsible for managing all commercial activities related to the sale of mugs and household cup products offered on the website. By accessing or using this website, you acknowledge and agree to all terms, conditions, and policies listed below.

2. Refund Policy

At fioora.ae, customer satisfaction is a priority. If you are not satisfied with the product you received, you may request a refund within 7 days from the date of purchase. Refund requests will be reviewed to ensure the product is unused, in its original condition, and meets our return requirements. Approved refunds will be processed using the same payment method used during the purchase. Please note that bank or payment gateway processing times may vary.

3. Cancellation Policy

Customers may request to cancel their order before it has been processed or shipped. Once the order has been prepared or dispatched, cancellation will no longer be possible. If the cancellation request is approved, the customer will receive a full or partial refund depending on the order status at the time of the request.

4. Delivery Policy

Mugiii.ae specializes in selling mugs and drinking cups. Orders are delivered across the UAE through trusted delivery partners. Standard delivery typically takes 2–4 business days, depending on the customer’s location. Delivery times may be affected by public holidays or high-demand seasons. Customers will be notified with tracking details once the order has been shipped. In case of delays, our team will contact the customer to provide an update.

5. General Terms & Conditions

By using fioora.ae, you agree to comply with all general terms and conditions stated on this page. These terms apply to all customers and site visitors, and govern the purchase, payment, delivery, and use of the services provided. FIOORA.AE FOR PERFUMES & COSMETICS TRADING reserves the right to update or modify these terms at any time without prior notice. Continued use of the website after changes have been made constitutes acceptance of the updated terms